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Claims status enquiry

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Claim information verification

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Important information for claims status enquiry:

  • Eligibility: Only claims applications received on or after 30 April 2018, are available for enquiry.
  • Exclusions: This service does not cover group medical policies. For group medical policy claims, please visit the MSIG MediGo Member Portal for more information.
  • Enquiry limitations: In certain circumstances, you may be unable to enquire about the status of your claim. For assistance, please contact our claims service hotline.
  • Additional information: We may request further information and documents at various stages of your claim. Please refer to your contact email address for specific details, as this information will not be displayed on the portal.
  • Intermediary-handled policies: If your policy is managed by intermediaries, notifications may be sent through them.
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If you have any enquiries, contact us at:
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Claims service hotline

Hong Kong

Service hour:
9:00am - 5:30pm,
Monday - Friday
(except public holidays)

Contact +852 2894 0660

Macau

Service hour:
9:00am - 12:45pm,
2:00pm - 5:45pm,
Monday - Friday
(except public holidays)

Contact +853 2849 2849
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